Sevima Online Helpdesk is a professionally designed for customer support helpdesk. It is powerful, simple and easy to use, yet with reasonable price.


Since customer satisfaction is a major concern for our daily business in the internet, this product will surely help you to give an excellent support to your customers. You can easily handle requests from your customers with a powerful ticket management provided by this product. As integrated with Knowledgebase System, this product will help you to create a good Knowledgebase/FAQ with an easy way.

Support unlimited number of departments
.: Admin can create unlimited departments and assign for specific email account on each
.: Admin can manage staffs to be included on specific departments
.: Admin can set the POP3 email account for each department and schedule it automatically to fetch emails with cron jobs
 
 
Support Multilingual
Support multilingual for left to right language system
.: Admin enable to add and edit language of the helpdesk easily. It including articles, news, email templates, departments, priorities, html editor, etc.
.: With Smarty Technology it is very flexible to change the language of front end
 
 
Support Custom Fields
Support custom fields to give you more information from the customers
.: Create and edit custom fields for ticket and user
.: Recently support for textbox and textarea custom fields only
 
 
Statistics Report
A brief report about activities in the helpdesk to staffs
.: Ticket Statistic will give the report about total tickets on each department, closed and open ticket, priorities, unread tickets and most active tickets in the helpdesk
.: User Statistic will give the report about total users in the helpdesk and most active users
.: Article Statistic will give the report about total articles in the helpdesk, most popular and most high rate articles
 
 
Schedule Management
A schedule for each staffs to remind their tasks
.: Give staffs calendar with marked number of existing tasks
.: Simple reminder of today's task and overdue tasks
 
 
News Management
An easy way for staffs to create News for customers 
  
Private Message
The private message enable to send/receive messages among staffs in the helpdesk. This is like a mini email client 
  
Fully Based-Template
The product relied on Smarty Technology. Very flexible to customize the appearance of the front end. 
 
 Flexible on email templates
Admin can customize the email templates sent to staffs or customers